Business Posts

Heys Luggage’s Warranty Isn’t Worth Much

Heys Luggage’s Warranty Isn’t Worth Much

Update: An hour after I published this post, I received a voicemail from the last person I spoke to at Heys, asking me to call back to rectify the situation. I appreciate the gesture, and the response time is impressive. At this stage, I don’t want anything from Heys. I tried to go through the proper channels, and was given the run around. I would have liked to have been helped back then and not to have spent hours of my time corresponding with Heys representatives about it. At this point, I’m just sharing the story, and I’m not looking for any freebies. Hopefully, they help the next customer.

For Christmas in 2010, my parents gave me a luggage set from Heys Luggage, and I have used it ever since. Possibly the biggest selling point for my parents was the “Heys World Wide 7 Year Better Life Warranty.” It was important enough to them that they not only specifically mentioned it to me, but also gave me the paper receipts from the store where they bought it, telling me I should keep them, in case I ever needed to reference the purchase date.

I kept them, and one of the warranty cards from the luggage.

“I worked at Vistaprint – maybe you’ve heard of them?”

“I worked at Vistaprint – maybe you’ve heard of them?”

I interviewed for a job recently. I drove 5 hours for an all-morning interview with 4 different people. 3 of those conversations were wonderful. 1 was not, and it left me with this funny story.

I was under the impression that I was interviewing for a director-level role, as I made it very clear to them that I wasn’t interested in accepting something below that level. Since they had put me through the interview process and had me travel, I assumed this was understood.

When I sat down to interview with one director-level employee, it became clear that no one had told her. When she asked me to explain how I came to be interested in the role, I walked through the entire process, including the fact that I was looking for a director-level role. You should have seen her face.

Leaving the Copyright 2.0 Show

Leaving the Copyright 2.0 Show

After 5 years, 10 months and 2 days of co-hosting, I will be leaving the Copyright 2.0 Show on September 12, when episode 342 is released. We announced my departure on episode 340, which was released yesterday. I joined the show officially on November 10, 2008 for episode 84.

On 259 occasions, I will have sat down with Jonathan Bailey for an hour to talk about the latest copyright news. It’s been an amazing run and I wanted to take a moment to reflect on it.

Kindle Unlimited, the “Netflix for Books” Model, and What Authors and Publishers Can Do to Stop It

Kindle Unlimited, the “Netflix for Books” Model, and What Authors and Publishers Can Do to Stop It

Amazon launched Kindle Unlimited today, a “Netflix for books” style service which gives you access to more than 600,000 ebooks.

Before we go any further, I want to disclose that I am a published author with an agency that represents me. For my first book, I signed a traditional publishing contract with a good sized published. My second book was released for free via sponsorship. Finally, I am an Amazon shareholder.

I’m Hungry for Change

For anyone reading this who might not be familiar with my background, and would like to know more about me, please view my LinkedIn profile or the about page on ManagingCommunities.com.

From an outward perspective, it may seem like I haven’t been up to much. I get asked a lot of the same questions. Any new books coming out? Any new sites launching soon? Are you speaking anywhere? No new sites, no new books, less travel.

I want to tell you what I’ve been up to.

Hachette is Not the Good Guy in Dispute With Amazon

Hachette is Not the Good Guy in Dispute With Amazon

It is amazing that some people are treating book publisher Hachette as the good guy in their dispute with Amazon. They are not.

Two years ago, the Department of Justice (DOJ) sued them because they were colluding with Apple – and other publishers – on pricing. Specifically, they were trying to force Amazon to raise prices. One publishing executive is quoted as saying that he wished “to screw Amazon.” Hachette settled with the DOJ immediately. They didn’t even put up a fight.

Amazon Arbitrage: Buy from a Third Party Seller, Receive a Box from Sam’s Club

Amazon Arbitrage: Buy from a Third Party Seller, Receive a Box from Sam’s Club

Last week, I purchased some binders from Amazon. I’m re-organizing my life right now and part of that is going through all of the stuff I have in my archives. Over the years, I have collected a lot of memorabilia and have a big sports card collection from when I was younger. To keep everything uniform and easily stackable, I’ve been buying the same binder over and over again.

HomeSearch Allows Shill Bidding Up to Reserve Price on Real Estate Auctions

HomeSearch Allows Shill Bidding Up to Reserve Price on Real Estate Auctions

HomeSearch is an online auction site for real estate. I hadn’t heard of them until recently when a member of my family was shown a house that was listed on their platform. Out of curiosity, I had a read through their event agreement and I came across something that I thought was odd.

They allow the auctioneer, who represents the seller of the real estate, to bid up the auction on behalf of the seller, until the reserve price is met. In many circles, this would be known as shill bidding.

Why I Backed StandDesk on Kickstarter

I have long been interested in getting away from the standard desk and chair setup when I’m working. I’ve read plenty about the dangers of too much sitting and, even though I am more active than most, there is a lot of room for improvement.

The idea of a treadmill desk intrigued me – and still does – but when I discovered StandDesk on Kickstarter, I was really excited because a healthier office setup was actually attainable. What is on the market doesn’t really match up. StandDesk checks every box for me.

Some Thoughts on the Ocean Marketing Story

As I read through all of this Ocean Marketing stuff, a few thoughts came to mind that I wanted to share.

The situation reminds me of my own story about Sports Legends Challenge. The more I read about Paul Christoforo and, especially, his follow up messages and everything that he has said after the blow up, it sounds similar. He gives off the impression that he’s not sorry – he’s just sorry he got caught. SLC was the same way.

It’s the classic marketer or PR mistake. This person is unimportant, let’s ignore him or put him down. This person is important, let’s treat him very well. Eventually, that will burn you.