I don’t like to put people out there in a negative way or, as you might say, put people on blast. I try to go through the proper channels and I try to get things resolved in an appropriate fashion. If the situation is cleared, I tend to keep it to myself even if the other party mistreated me. However, I have a story to share and it relates to 2Checkout.com.
Let me take a step back, for a minute. I signed up for a 2Checkout.com account in June of 2003, so that I could accept credit cards outside of PayPal. It was mainly tied to the launch of iFroggy Domains, a domain name registration service that I ran for a couple of years. I needed a payment processor and they worked with the script I used. I also used 2Checkout.com to accept payment for advertising on the iFroggy Network, as well.
I used them actively through May 2006. That was about the time that I stopped accepting new registrations at iFroggy Domains as I had decided to close the service. As far as I know, my account was always in good standing and I don’t recall ever having any serious issues with them, outside of a technical problem here or there. During my time using the service, I brought in sales of a few thousand dollars. So, I have always been happy with the service and, even after I stopped using them actively, I kept the account because I had paid for it to be set up and I always wanted the option to use it.
I took that option on June 22, 2007. I had an advertising client who preferred to pay with a credit card and it was easier for him not to go through PayPal. So, the purchase was made through my 2Checkout.com account. As was customary with each transaction, they held a reserve. They eventually release the reserve, after a period of time. The amount was $3.75. Here is where our trouble starts.
After I made that transaction and received my money from 2Checkout.com (the remainder of the advertising package, minus their fee and the reserve), I didn’t give a second thought to my account for more than a year, until I received an e-mail on August 4, 2008.