I’ll just let the screenshot below of a Cuil search for “Patrick O’Keefe iFroggy” speak for itself. Click for the full version.

Thanks to Jared for pointing me in the right direction.

I keep all of my domain names at eNom. Well, I may have a few scattered around at any given time if I purchased them from another party and assumed ownership at their registrar – but, when it comes time to renew, they’ll all be transfered over to eNom. I keep my domain names organized and keep a print out of all names ordered by expiration date that I go through every month or so and renew the ones that need to be renewed. So, I’m completely on top of my domain names because, really, you have to be. This helps give me peace of mind which allows me to deal with any odd things that come up… like someone trying to take over registration. Which brings me to a phone call I received yesterday.

I answered the phone and was greeted by a woman, saying something about one of my domain names (she mentioned it by name). She was a little hard to understand, so I missed half of what she said. But, the gist was that they had important updates regarding my domain name that required a fax number so that they could send them to me. I didn’t catch her company on the first go, so I asked her who she worked for and she said “Domain Registration Support.” Riiiiiiiiiiigggghhhhttttt. I told her that my domain names are all taken care of and she said good bye.

I can only guess that the fax would have been paperwork to transfer my domain name to who knows where. Usually, these sorts of things come via regular mail or e-mail, but this is the first time I’ve ever received one over the phone.

I placed an order with Sean John awhile back and was expecting it soon. I went to my P.O. box on Monday (not where it was going, as far as I knew) and found a card in my mailbox from UPS saying that the package had been shipped to the P.O. box so, of course, they could not deliver it. I could pick it up at the address on the card (around 40 minutes away from my home) or call the number for more info.

So, I called the number and it sounded to me like I had to pick it up or had no other options. So, I hung up the phone* and proceeded to play catch with it, with myself, as I often do. I have a portable phone and I throw it up and down and all that. So, anyway, after maybe a minute and a half of doing that, the phone makes a noise and I put my ear to the receive and I hear “Hello?” The guy didn’t sound super angry, but a little perturbed. Thinking I may have picked it up my accident when someone was calling, I asked who I was speaking with. “This is UPS.” Wow.

So, he explains that he was going to help me with my package and, after I apologize, I give him some info and he tells me they can deliver it to my house. I give him the address, he set it up. He was polite and professional. Before he hangs up, I apologize again “for not knowing how to hang up a telephone”. He laughs and we hang up. (Finally).

I thought that was pretty cool service from UPS, a company I already like thanks to my frequent Amazon.com shipments. I see my UPS guy more than I see most members of my family. I think it’s important to highlight not only bad customer service experiences, but good ones. So, good job UPS.

* – or so I thought.