I just unpacked my beautiful new laptop, yesterday. And it is beautiful. It scared me how pretty it was. lol. The screen is awesome. It’s a beast, but it’s terrific and just what I need. After I had unpacked it, sorted the papers, placed all of the accessories in my new laptop bag, configured all of the initial setup options and got rid of anything on there I didn’t want and got past half way as far as installing my software… I noticed something. A red dot on the screen. Nooooooooooooo.
I called support and while I was talking to the lady, I noticed a light blue dot, too. She directed me to HP Shopping. I was on the phone for an hour and 25 minutes total, but it’s all sorted. Nice people, but they had to go through various processes, etc. That’s fine, I’m a patient guy. This is what will be happening.
1. They have placed a new order for the exact same laptop. I will be charged the full price. The great coupon I had used will not be applied (but, I will get the money, see below). Meanwhile, the original charge will remain on my credit card (again, see below). This order has been confirmed and the laptop is being built and will be shipped as soon as possible.
2. I have packed up the laptop as best as I could, getting all of the papers (including the Vonage ad out of the garbage! :)) and accessories back in the box, sealing it and printing a label that HP sent to me. I’m hoping to get out today to drop it off at a FedEx place.
3. As soon as the laptop arrives at HP, they will refund the initial charge.
4. As soon as the new laptop ships, they will issue a credit to my credit card, refunding the money that I saved using the coupon code.
I had to split the charge over two cards, but it’s all going to work. The end result is that I’ll get my laptop. Hopefully, with no defective pixels.