To be honest, I feel kind of bad for the technician. I mean, who’s to say what he had done earlier in the day and what his life is like? He might have got up early in the morning, been working hard and then… he got in a comfortable chair and nodded off. We’re human, this stuff happens. Acceptable? No. Understandable? I think so. He may be an otherwise hard working guy, perhaps he has a family to support. I really hope this was the straw that broke the camel’s back – a final offense in a line of many – rather than an otherwise decent employee/person being fired as a sacrificial lamb because of the YouTube/MySpace/Digg lynch mob world we live in these days.
On the other hand, as far as the person who recorded it, I wonder. If that is your first reaction, to videotape it and put it online, what does that say about you as a person? Why try to humiliate someone? Why make a scene, why try to get personal attention but doing this to another person? I would have just woke him up by making a little noise by walking around or moving something. In other words, I would have been polite and I wouldn’t have gone out of my way to be malicious. That’s a sad way to treat someone regardless of what you think of Comcast. I’d hope that if I ever happen to fall asleep doing something, the person who sees it will cut me a break because I’m only human and I work hard.