Comments on: A Hewlett-Packard (HP) Support Experience Worth Sharing http://www.patrickokeefe.com/2009/02/21/a-hewlett-packard-hp-support-experience-worth-sharing/ Social Media, Online Community, Business, Music and... Tue, 03 Jan 2012 16:11:10 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Patrick http://www.patrickokeefe.com/2009/02/21/a-hewlett-packard-hp-support-experience-worth-sharing/comment-page-1/#comment-11549 Patrick Mon, 23 Feb 2009 14:33:26 +0000 http://www.patrickokeefe.com/?p=1364#comment-11549 I can understand that opinion, Brandon. Part of me felt that way, too, and I went back and forth on whether or not to publish this post. At the end of the day, I had had a good experience with HP up to that point and I am choosing not to have the experience completely wipe that out. But, I wouldn't quantify it as a good experience, no - just an experience. Patrick I can understand that opinion, Brandon. Part of me felt that way, too, and I went back and forth on whether or not to publish this post. At the end of the day, I had had a good experience with HP up to that point and I am choosing not to have the experience completely wipe that out. But, I wouldn’t quantify it as a good experience, no – just an experience.

Patrick

]]> By: Brandon Eley http://www.patrickokeefe.com/2009/02/21/a-hewlett-packard-hp-support-experience-worth-sharing/comment-page-1/#comment-11545 Brandon Eley Mon, 23 Feb 2009 03:48:26 +0000 http://www.patrickokeefe.com/?p=1364#comment-11545 While I'm glad this got sorted out and you got your computer back working (and for free no less) I wouldn't consider this a positive support experience by any stretch. Of all the techs you spoke to, only 2 were even nice. One yelled at you and hung up on you. I've heard so many stories like this about large companies. I can tell you the few times I've had to call Apple support for something it has been a very pleasant experience... they were always helpful and got my problems sorted out ASAP. I'm not saying that because Apple's "better" than another company, all companies should have good customer service. If I had to spend that much time and energy, getting yelled at and hung up on, to get an issue resolved (even if it DID get resolved) I'd be looking for a new brand to purchase from now on... While I’m glad this got sorted out and you got your computer back working (and for free no less) I wouldn’t consider this a positive support experience by any stretch.

Of all the techs you spoke to, only 2 were even nice. One yelled at you and hung up on you. I’ve heard so many stories like this about large companies.

I can tell you the few times I’ve had to call Apple support for something it has been a very pleasant experience… they were always helpful and got my problems sorted out ASAP. I’m not saying that because Apple’s “better” than another company, all companies should have good customer service.

If I had to spend that much time and energy, getting yelled at and hung up on, to get an issue resolved (even if it DID get resolved) I’d be looking for a new brand to purchase from now on…

]]> By: Patrick http://www.patrickokeefe.com/2009/02/21/a-hewlett-packard-hp-support-experience-worth-sharing/comment-page-1/#comment-11544 Patrick Sun, 22 Feb 2009 14:31:18 +0000 http://www.patrickokeefe.com/?p=1364#comment-11544 Thanks for the comments. I'm sorry that you had that experience, Ashland. I think it's definitely a problem, Keith. And it's probably only getting worse with the state of the economy. Patrick Thanks for the comments.

I’m sorry that you had that experience, Ashland.

I think it’s definitely a problem, Keith. And it’s probably only getting worse with the state of the economy.

Patrick

]]> By: Keith McLaughlin http://www.patrickokeefe.com/2009/02/21/a-hewlett-packard-hp-support-experience-worth-sharing/comment-page-1/#comment-11542 Keith McLaughlin Sun, 22 Feb 2009 09:06:02 +0000 http://www.patrickokeefe.com/?p=1364#comment-11542 That's quite the story Patrick. Glad it got sorted out in the end. I know the feeling all too well. These days it seems that you ever only get any kind of proper help from supervisors or people in higher positions. I've lost count with the number of companies that have bad first line phone reps. That’s quite the story Patrick. Glad it got sorted out in the end. I know the feeling all too well. These days it seems that you ever only get any kind of proper help from supervisors or people in higher positions. I’ve lost count with the number of companies that have bad first line phone reps.

]]> By: Ashland Nicole http://www.patrickokeefe.com/2009/02/21/a-hewlett-packard-hp-support-experience-worth-sharing/comment-page-1/#comment-11540 Ashland Nicole Sun, 22 Feb 2009 02:14:23 +0000 http://www.patrickokeefe.com/?p=1364#comment-11540 I recently bought the Hp Ipag 910 messenger smart phone right before Christmas, the phone its self is about $499 i bought it directly from Hp, After only a week of having it, it broke, some how the usb port which is used to charge the phone didnt recongize it anymore, so i called and was told i would have to send it in , and after they got it i would get a replacement, or i could debit my credit card on file $100 dollars and they would send me a refurbished one and when they got mine if it was a tech error i would get my money back, and im like no i dont want a phone someone has been fondling i spent 500 on this phone so unless your going to give me 400 back i want a new so after alot of back and forth they agreed to ship another phone to me when i gave them the fedex tracking number.. because it was also the week of my birthday and i had frined coming out of state, so i got the phone a few days before my birthday the same problem arouse about a week or so after having it. it was a great phone while it was working , but arguing with the customer service reps who i believe are based out of India was a drag, This is my 1st and last time buying hp products, i have nothing against tech support that is based outside of the usa or inside as long as its quality support but i have never gotten it from hps over seas support.. I am a proud apple user and supporter and all the reps on apples end that i have encountered have been in the us and had no problem understanding them , no long wait times .. my 2 cents I recently bought the Hp Ipag 910 messenger smart phone right before Christmas, the phone its self is about $499 i bought it directly from Hp, After only a week of having it, it broke, some how the usb port which is used to charge the phone didnt recongize it anymore, so i called and was told i would have to send it in , and after they got it i would get a replacement, or i could debit my credit card on file $100 dollars and they would send me a refurbished one and when they got mine if it was a tech error i would get my money back, and im like no i dont want a phone someone has been fondling i spent 500 on this phone so unless your going to give me 400 back i want a new so after alot of back and forth they agreed to ship another phone to me when i gave them the fedex tracking number.. because it was also the week of my birthday and i had frined coming out of state, so i got the phone a few days before my birthday the same problem arouse about a week or so after having it. it was a great phone while it was working , but arguing with the customer service reps who i believe are based out of India was a drag, This is my 1st and last time buying hp products, i have nothing against tech support that is based outside of the usa or inside as long as its quality support but i have never gotten it from hps over seas support.. I am a proud apple user and supporter and all the reps on apples end that i have encountered have been in the us and had no problem understanding them , no long wait times .. my 2 cents

]]> By: Family Guy » A Hewlett-Packard (HP) Support Experience Worth Sharing http://www.patrickokeefe.com/2009/02/21/a-hewlett-packard-hp-support-experience-worth-sharing/comment-page-1/#comment-11539 Family Guy » A Hewlett-Packard (HP) Support Experience Worth Sharing Sat, 21 Feb 2009 19:13:46 +0000 http://www.patrickokeefe.com/?p=1364#comment-11539 [...] Patrick O’Keefe wrote an interesting post today on A Hewlett-Packard (HP) Support Experience Worth SharingHere’s a quick excerptFor several years, I have supported Hewlett-Packard (HP) and their products. My family’s first computer was an Apple. But, the next one was a Compaq (who later merged with HP) and the one after that was an HP. When I was finally able to buy my first computer as an individual, I purchased an HP. I later bought a Laptop, which was a Compaq (this was after they merged, I believe). My second computer, the one I am on now, is an HP. My second laptop, the one I am typing this on right now, is an HP. W [...] [...] Patrick O’Keefe wrote an interesting post today on A Hewlett-Packard (HP) Support Experience Worth SharingHere’s a quick excerptFor several years, I have supported Hewlett-Packard (HP) and their products. My family’s first computer was an Apple. But, the next one was a Compaq (who later merged with HP) and the one after that was an HP. When I was finally able to buy my first computer as an individual, I purchased an HP. I later bought a Laptop, which was a Compaq (this was after they merged, I believe). My second computer, the one I am on now, is an HP. My second laptop, the one I am typing this on right now, is an HP. W [...]

]]> By: …Makes Me Furious » Blog Archive » Issues of the Day « Graduate School Life http://www.patrickokeefe.com/2009/02/21/a-hewlett-packard-hp-support-experience-worth-sharing/comment-page-1/#comment-11538 …Makes Me Furious » Blog Archive » Issues of the Day « Graduate School Life Sat, 21 Feb 2009 18:24:50 +0000 http://www.patrickokeefe.com/?p=1364#comment-11538 [...] A Hewlett-Packard (HP) Support Experience Worth Sharing » Patrick … [...] [...] A Hewlett-Packard (HP) Support Experience Worth Sharing » Patrick … [...]

]]>