Comments on: From the ARGH Files: Laptop Going Back http://www.patrickokeefe.com/2007/12/13/from-the-argh-files-laptop-going-back/ My personal blog Thu, 04 Dec 2008 22:44:38 +0000 http://wordpress.org/?v=2.6.5 By: Patrick http://www.patrickokeefe.com/2007/12/13/from-the-argh-files-laptop-going-back/#comment-2714 Patrick Mon, 17 Dec 2007 06:15:52 +0000 http://www.patrickokeefe.com/2007/12/13/from-the-argh-files-laptop-going-back/#comment-2714 Thanks for the comments Brad and Ryan. Brad, I've been using Compaqs and HPs for a long time and I've actually been pretty happy with them. Support in this case was really very good. Sorry to her you've had trouble. Patrick Thanks for the comments Brad and Ryan.

Brad,

I’ve been using Compaqs and HPs for a long time and I’ve actually been pretty happy with them. Support in this case was really very good. Sorry to her you’ve had trouble.

Patrick

]]> By: Brad Kelly http://www.patrickokeefe.com/2007/12/13/from-the-argh-files-laptop-going-back/#comment-2699 Brad Kelly Sun, 16 Dec 2007 22:46:34 +0000 http://www.patrickokeefe.com/2007/12/13/from-the-argh-files-laptop-going-back/#comment-2699 Sorry to hear about the laptop! Part of my job involves logging and following up support cases with our various hardware vendors, and HP has by far been the most unpleasant to deal with. I dread calling HP, and probably have enough horror stories to write a book. For a while there was a "no HP" sign (similar graphically to a no smoking sign) on my cubicle wall. Sorry to hear about the laptop! Part of my job involves logging and following up support cases with our various hardware vendors, and HP has by far been the most unpleasant to deal with.

I dread calling HP, and probably have enough horror stories to write a book. For a while there was a “no HP” sign (similar graphically to a no smoking sign) on my cubicle wall.

]]> By: Ryan http://www.patrickokeefe.com/2007/12/13/from-the-argh-files-laptop-going-back/#comment-2569 Ryan Fri, 14 Dec 2007 20:31:12 +0000 http://www.patrickokeefe.com/2007/12/13/from-the-argh-files-laptop-going-back/#comment-2569 Wow, sorry you've had so much trouble. I hope everything works out in the end, for all the inconvenience it still sounds good. (With the credit and "refund" per se). Good luck though! Wow, sorry you’ve had so much trouble. I hope everything works out in the end, for all the inconvenience it still sounds good. (With the credit and “refund” per se).

Good luck though!

]]> By: Patrick http://www.patrickokeefe.com/2007/12/13/from-the-argh-files-laptop-going-back/#comment-2490 Patrick Thu, 13 Dec 2007 22:10:37 +0000 http://www.patrickokeefe.com/2007/12/13/from-the-argh-files-laptop-going-back/#comment-2490 Ah, so the one you are returning now wasn't defective, just currently incompatible with the iPhone. Got you. Well, I'm glad you got the 25%. Still a good amount of money. Hope it works out. Patrick Ah, so the one you are returning now wasn’t defective, just currently incompatible with the iPhone. Got you. Well, I’m glad you got the 25%. Still a good amount of money. Hope it works out.

Patrick

]]> By: James Dasher http://www.patrickokeefe.com/2007/12/13/from-the-argh-files-laptop-going-back/#comment-2488 James Dasher Thu, 13 Dec 2007 22:00:11 +0000 http://www.patrickokeefe.com/2007/12/13/from-the-argh-files-laptop-going-back/#comment-2488 FIrst one was the dv9000 it had defective audio issues...returned that to the store I bought it from for a refund after 3 months of trying to get it fixed. Second one was the current one a dv9500cto I'm returning it because the 64bit actually did rise up and bite me...I use an Apple iPhone as my PDA/Phone, and it's a completely no go to sync with 64bit windows right now with it, which is a deal killer for me as I use it for calendar, contacts, etc. So returning this one and doing the same thing you are ordering a new one, separate billing. Next one will be Vista Business Edition (32 bit) hopefully that will solve my problems. Was on with HP today about a total of 4 hours going through section after section...ugh! Originally they were only going to offer me the $150 dollar discount they have on the site...quite persistant, but I rode that one out and got them to give me 25% off...still not 30% which frustrated me seeing as I am well within my 21 day return period. FIrst one was the dv9000 it had defective audio issues…returned that to the store I bought it from for a refund after 3 months of trying to get it fixed.

Second one was the current one a dv9500cto I’m returning it because the 64bit actually did rise up and bite me…I use an Apple iPhone as my PDA/Phone, and it’s a completely no go to sync with 64bit windows right now with it, which is a deal killer for me as I use it for calendar, contacts, etc.

So returning this one and doing the same thing you are ordering a new one, separate billing. Next one will be Vista Business Edition (32 bit) hopefully that will solve my problems. Was on with HP today about a total of 4 hours going through section after section…ugh! Originally they were only going to offer me the $150 dollar discount they have on the site…quite persistant, but I rode that one out and got them to give me 25% off…still not 30% which frustrated me seeing as I am well within my 21 day return period.

]]> By: Patrick http://www.patrickokeefe.com/2007/12/13/from-the-argh-files-laptop-going-back/#comment-2484 Patrick Thu, 13 Dec 2007 21:51:46 +0000 http://www.patrickokeefe.com/2007/12/13/from-the-argh-files-laptop-going-back/#comment-2484 Hey James, That stinks. It really does. I was so disappointed last night when I realize that the screen was defective. Is that the third time on the same laptop? As far as not giving you the same discount... that's just unacceptable. No way. Patrick Hey James,

That stinks. It really does. I was so disappointed last night when I realize that the screen was defective. Is that the third time on the same laptop?

As far as not giving you the same discount… that’s just unacceptable. No way.

Patrick

]]> By: James Dasher http://www.patrickokeefe.com/2007/12/13/from-the-argh-files-laptop-going-back/#comment-2475 James Dasher Thu, 13 Dec 2007 20:37:14 +0000 http://www.patrickokeefe.com/2007/12/13/from-the-argh-files-laptop-going-back/#comment-2475 At least I'm not the only one ;-) This will be the second time I'm returning an HP laptop, (though mine is for a different reason). Yay for my third one! Ugh! They weren't willing to give me the same discount, all they would offer me was 25% off not 30% close, but still around $150 dollars different. At least I’m not the only one ;-) This will be the second time I’m returning an HP laptop, (though mine is for a different reason). Yay for my third one! Ugh! They weren’t willing to give me the same discount, all they would offer me was 25% off not 30% close, but still around $150 dollars different.

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