Update: An hour after I published this post, I received a voicemail from the last person I spoke to at Heys, asking me to call back to rectify the situation. I appreciate the gesture, and the response time is impressive. At this stage, I don’t want anything from Heys. I tried to go through the proper channels, and was given the run around. I would have liked to have been helped back then and not to have spent hours of my time corresponding with Heys representatives about it. At this point, I’m just sharing the story, and I’m not looking for any freebies. Hopefully, they help the next customer.
For Christmas in 2010, my parents gave me a luggage set from Heys Luggage, and I have used it ever since. Possibly the biggest selling point for my parents was the “Heys World Wide 7 Year Better Life Warranty.” It was important enough to them that they not only specifically mentioned it to me, but also gave me the paper receipts from the store where they bought it, telling me I should keep them, in case I ever needed to reference the purchase date.
I kept them, and one of the warranty cards from the luggage.